Only businesses that are properly registered with the relevant government authorities and authorized to provide security guard services may sign up as service providers on Security Lance. Sole proprietors and independent operators are also considered businesses if they are officially registered and licensed to provide such services. This ensures that all security guard services offered through the platform comply with legal and regulatory standards, helping to protect clients and the public. Other categories of security-related professionals, such as consultants, trainers, or cybersecurity experts, may also register if they operate as legitimate businesses.

Signing up as a service provider on Security Lance is quick and easy. Simply click on the link Business Sign Up and follow the step-by-step registration process. We offer a free trial to help you get started, so you can explore the platform and showcase your security services with no upfront commitment.

Customer and seller accounts on Security Lance have different features and purposes, so switching between them is not supported. If you signed up as a customer and now want to offer services, you'll need to create a separate seller account using a different email address. Likewise, if you have a seller account and want to purchase services, you must register a new customer account with a different email.

Posting a service on Security Lance is simple. Before adding services, we recommend completing your seller profile, since this is the first page buyers see when deciding whether to work with you.

To set up your seller profile, follow these steps:

1. Go to “Settings” in the menu and complete the “Company Settings” section. Be sure to fill in details such as your About section, location, logo, and other important information (e.g., policies, cancellation terms, languages spoken, and payment types accepted). Including clear, relevant keywords in your About section will also help your profile appear in customer searches.
2. Set your availability in “Service Hours”.
3. Select your offerings under “Service Types Offered”.
4. Add your team members under “Staff”. (The number of staff added determines how many can be assigned to service requests based on their availability.)
5. Go to “Services” in the menu to create your listings. Include keywords in each description, and add multiple listings if needed. For example, if you provide both general guard services and event security, create one listing for “Security Guards” and another for “Event Security.”

The information you add will appear in your public profile, which customers use to decide whether to work with your business. Your name, location, About section, service types, and service descriptions are also used in customer searches—so including clear, descriptive keywords will help increase your visibility.

Yes, you can add multiple service listings under a single seller account on Security Lance. If you offer more than one type of security service—for example, Security Guards, Event Security, or Executive Protection—you can create a separate listing for each. This allows you to clearly showcase the range of services you provide and makes it easier for buyers to find exactly what they need. Each listing will appear under your seller profile, which is why it's important to set up your profile properly before posting services.

To update the pricing or description of a service listing, log in to your seller account and go to the “Services” section in the menu. There, you’ll see a list of all your active service listings. Click on the service you want to update, and you’ll be able to edit the description and base pricing as needed. You can make changes at any time, and your updates will be reflected immediately on your listing.

Buyers have two simple ways to connect with sellers on Security Lance: Submit a Service Request: Buyers can browse a seller’s listed services—such as Security Guards or Event Security—and submit a detailed service request. During this process, the buyer provides key information (e.g., requesting 2 security guards for a wedding on July 5) along with any specific requirements or preferences. When a service request is submitted, the seller receives an email notification and can view the request details by logging into their account and clicking on “Service Requests” in the menu. Send a Direct Message: Buyers can also reach out using the built-in Security Lance messaging feature to ask questions, discuss custom needs, or inquire about services before making a formal request. Both options help ensure clear communication and make it easy for buyers and sellers to connect effectively.

To accept or decline a service request, log into your seller account and click on “Service Requests” in the menu. You'll see a list of incoming requests, each marked with a “Pending” status. Click on a request to view the full Request Details, including the buyer’s requirements. After reviewing the information, use the “Status” dropdown menu to either approve or reject the request based on your availability or ability to fulfill the service. Once you update the status, the buyer will automatically receive an email notification confirming your decision.

Yes, as a seller on Security Lance, you can set your availability by specifying the days and hours you're open for business. To do this, go to “Settings” in your seller account and update the “Working Hours” section. Your availability will be displayed on your public profile, helping buyers know when you're available to take on service requests.

As a seller on Security Lance, you can set your own cancellation policy to guide how cancellations are handled. To do this, go to “Settings” → “Company Setting” and fill out the “Cancellation Policy” field. Your policy will be displayed on your profile page for buyers to see, helping to set clear expectations. We strongly recommend that you write a clear and specific policy to avoid misunderstandings with customers. Be sure to include details such as required notice periods, refund conditions, or any fees that may apply. A well-defined cancellation policy helps protect both you and your customers.