Effective Date: January 1, 2026
Security Lance ("Security Lance," "we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the Security Lance website, mobile applications, and related services (collectively, the "Platform").
By using the Platform, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information that you provide directly, information collected automatically, and information received from third parties.
Information You Provide
Depending on how you use the Platform, we may collect:
- Name
- Email address
- Phone number
- Business or provider information
- Company name
- Profile information
- Service requests
- Messages exchanged through the Platform
- Billing information
- Country and state/province
- Optional billing address information
- Payment preferences
- Uploaded documents (such as licenses, certifications, registrations, or other supporting documents)
- Reviews and ratings
- Product listings
- Customer support communications
Payment Information
When payments are processed through the Platform, payment information is securely processed by our third-party payment processor.
Security Lance does not store complete credit or debit card numbers or card security codes (CVV/CVC).
We may retain limited payment-related information such as:
- Cardholder name
- Card brand
- Last four digits of the card
- Payment status
- Transaction history
Information Collected Automatically
When you use the Platform, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Referring website
- Date and time of access
- Cookies and similar technologies
- Usage analytics
2. How We Use Your Information
We use your information to:
- Create and manage accounts
- Verify provider information
- Process transactions
- Facilitate communication between buyers and providers
- Display provider profiles
- Process marketplace payouts
- Provide customer support
- Improve the Platform
- Detect fraud and unauthorized activity
- Maintain platform security
- Analyze usage and business trends
- Send important account and transaction notifications
- Comply with legal obligations
We may also use aggregated or anonymized information for analytics and reporting.
3. Cookies and Similar Technologies
We use cookies and similar technologies to:
- Keep you signed in
- Remember preferences
- Improve performance
- Analyze website usage
- Enhance security
You may control cookies through your browser settings, although disabling cookies may affect certain Platform features.
4. Sharing Your Information
We do not sell your personal information.
We may share information with:
Service Providers
To facilitate service requests and bookings, buyers and providers may receive information reasonably necessary to complete transactions.
Payment Processors
We share payment-related information with trusted payment processors to facilitate secure transactions and payouts.
Service Providers Acting on Our Behalf
We may share information with vendors that provide:
- Payment processing
- Cloud hosting
- Email delivery
- Analytics
- Fraud prevention
- Customer support
- Identity verification
These providers may access information only as necessary to perform services for us.
Legal Requirements
We may disclose information when required by law or when we reasonably believe disclosure is necessary to:
- Comply with legal obligations
- Respond to lawful requests
- Protect users
- Prevent fraud
- Protect the rights or safety of Security Lance
Business Transfers
If Security Lance is involved in a merger, acquisition, financing, or sale of assets, user information may be transferred as part of that transaction.
5. Information Shared Between Buyers and Providers
Certain information is shared to facilitate transactions.
For example:
- Buyers may see provider business information and public profile details.
- Providers may receive buyer information necessary to fulfill requests.
- Where applicable, buyer contact information may be shared after payment or after any required lead fee has been paid, depending on the payment method selected for the request.
6. Data Retention
We retain information only for as long as necessary to:
- Provide the Platform
- Maintain transaction records
- Meet legal obligations
- Resolve disputes
- Enforce agreements
Some information may be retained longer where required by applicable law.
7. Security
We use reasonable administrative, technical, and organizational measures designed to protect your information.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Users are responsible for protecting their account credentials.
8. Your Choices
You may:
- Update your account information.
- Correct inaccurate information.
- Change communication preferences.
- Close your account, subject to outstanding obligations.
Closing an account may not immediately delete information that must be retained for legal, accounting, fraud prevention, or legitimate business purposes.
9. Marketing Communications
You may receive emails relating to:
- Account activity
- Service requests
- Orders
- Security notices
- Platform updates
You may opt out of promotional emails at any time by using the unsubscribe link included in those communications. Transactional or account-related emails may still be sent as necessary.
10. Children's Privacy
Security Lance is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
If we learn that information has been collected from a child, we will take reasonable steps to delete it.
11. International Users
If you access the Platform from outside the United States, you understand that your information may be transferred to and processed in the United States or other countries where our service providers operate.
12. Third-Party Websites
The Platform may contain links to third-party websites.
Security Lance is not responsible for the privacy practices or content of those websites.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will become effective upon posting the updated version on the Platform. Your continued use of Security Lance after changes become effective constitutes acceptance of the revised Privacy Policy.
14. Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact:
Security Lance
Email: [email protected]
Website: https://securitylance.com
By using Security Lance, you acknowledge that you have read and understood this Privacy Policy.